Westminster Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Westminster Carpet Cleaning provides professional cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, company, or organisation booking or receiving the services from Westminster Carpet Cleaning.
Company means Westminster Carpet Cleaning, the cleaning service provider.
Services means any cleaning services provided by the Company, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, and related treatments.
Premises means the property, site, or location where the Services are to be performed.
Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and the agreed booking details.
2. Scope of Services
The Company provides professional cleaning services within its designated service area. The precise nature of the Services to be delivered will be as agreed at the time of booking, based on the information provided by the Client regarding the Premises, the number and type of items to be cleaned, and any particular requirements.
The Company will exercise reasonable skill and care in providing the Services and will use cleaning methods and products appropriate for the materials and condition of the items to be cleaned, as assessed by the technician on site.
The Company reserves the right to decline or modify a booking if, in its reasonable opinion, the condition of the Premises or items to be cleaned makes the requested Services unsuitable, unsafe, or impractical.
3. Booking Process
Bookings may be made by the Client through the Company’s accepted communication channels. When placing a booking, the Client must provide accurate and complete information about the Premises, including access details, parking availability, approximate room sizes, number and type of items, and any known stains, damage, or particular issues.
A booking is considered provisional until confirmed by the Company. Confirmation may be given in writing or verbally, and will specify the date, approximate arrival time window, and the Services to be supplied. The Company may request additional details or clarification before confirming the booking.
The Client must ensure that a responsible adult is present at the Premises at the agreed time to grant access, discuss any specific requirements with the technician, and review the work upon completion.
The Company reserves the right to reschedule or adjust the arrival time when necessary due to traffic conditions, previous jobs overrunning, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to notify the Client as soon as practicable and arrange an alternative time where required.
4. Access, Parking, and Health and Safety
The Client must ensure that the Premises are safe, adequately lit, and free from hazards that could present a risk to the technician or others. The Client must notify the Company in advance of any health and safety risks, restricted areas, or special access instructions.
The Client is responsible for providing suitable access to the Premises, including obtaining any necessary permissions from landlords, building managers, or neighbours, and ensuring that the technician can enter the Premises at the agreed time.
Where parking controls apply, the Client must arrange suitable parking for the Company’s vehicle or reimburse any parking charges incurred by the Company in order to deliver the Services. If safe or lawful parking cannot be reasonably arranged, the Company may cancel or rearrange the booking, and any applicable cancellation or call-out fees may apply.
5. Client Responsibilities Before and During Service
The Client is responsible for moving fragile items, valuables, small furniture, and personal belongings from the areas to be cleaned, unless otherwise agreed in advance. The Company will not be responsible for moving heavy or delicate furniture, large electronic equipment, or items that may be damaged by movement.
The Client should ensure that pets and children are kept away from the working areas during and immediately after the cleaning process, particularly while carpets and upholstery remain damp and while equipment or chemicals are in use.
The Client should inform the technician of any pre-existing damage, wear, loose fittings, or areas of concern before the work commences. This includes frayed edges, loose seams, shrinkage risk, unstable dyes, or any issues caused by previous cleaning attempts or spillages.
6. Prices, Estimates, and Quotations
Prices are generally quoted based on the information supplied by the Client at the time of booking, together with the Company’s standard pricing structure. Any estimate is an indication only and may be subject to adjustment if the information provided by the Client is inaccurate or incomplete.
The Company reserves the right to revise the price on site if the actual condition or size of the items or areas differs materially from that described at the time of booking, or if additional work is requested by the Client. In such cases, the technician will explain any change in price before proceeding.
Unless stated otherwise, all prices are expressed in pounds sterling and are inclusive or exclusive of VAT according to the current status of the Company for tax purposes, which will be made clear to the Client at the time of booking or invoicing.
7. Payment Terms
Payment is due in full upon completion of the Services, unless otherwise agreed in writing in advance. The Company accepts the payment methods it has notified to the Client and may revise acceptable methods from time to time.
For certain bookings, particularly for larger jobs or commercial Clients, the Company may require a deposit or full prepayment before the scheduled service date. Any required deposit will be communicated at the time of booking and must be paid by the date specified for the booking to be confirmed.
Where the Company agrees to issue an invoice with payment on account, the Client must ensure that payment is made within the credit period stated on the invoice. If payment is late, the Company may charge interest, reasonable administration fees, and any costs incurred in recovering outstanding sums.
8. Cancellations, Rescheduling, and Missed Appointments
The Client may cancel or request to reschedule a booking by giving the Company notice through its accepted communication channels. The following conditions will generally apply, unless otherwise agreed in writing:
If the Client cancels or reschedules with sufficient notice, no cancellation fee will normally apply. Sufficient notice will usually mean at least 24 hours before the scheduled appointment time, but the Company reserves the right to specify a different notice period for larger or specialised bookings.
If the Client cancels, reschedules, or is unable to provide access with less than the required notice, the Company reserves the right to charge a late cancellation fee or call-out charge, up to a reasonable proportion of the agreed price, to cover the Company’s time, travel, and loss of business.
If the technician attends the Premises at the agreed time but is unable to gain access, or if the Premises are not in a suitable state for the Services to be carried out, this may be treated as a late cancellation and may incur the same charges.
The Company may cancel or reschedule a booking if it is unable to provide the Services due to staff illness, equipment failure, severe weather, vehicle breakdown, safety concerns, or other events beyond its reasonable control. In such circumstances, the Company will not be liable for any loss or inconvenience suffered by the Client but will offer to rearrange the appointment as soon as reasonably possible.
9. Service Results, Limitations, and Stain Treatment
The Company will use professional equipment, products, and methods with the aim of achieving a high standard of cleaning. However, the Client acknowledges that results may be limited by factors beyond the Company’s control, including the age, condition, type, and previous maintenance of the carpets and upholstery, as well as the nature and duration of stains.
The Company does not guarantee the complete removal of all marks, stains, or odours. Certain substances may cause permanent discolouration, and wear or fading may be revealed by cleaning. The technician will advise the Client of any noticeable risks or limitations where possible.
Where stain protection treatments or additional services are requested, the Company will apply such treatments in accordance with the product guidelines. These treatments may reduce the likelihood of staining but do not make fabrics entirely stain-proof and do not replace regular maintenance.
10. Damage, Liability, and Insurance
The Company will take reasonable care when carrying out the Services, but minor incidents can occur. The Client should report any damage or concerns to the technician immediately or, if not reasonably apparent at the time, as soon as possible after discovering the issue.
The Company will investigate any claim of damage and, if the Company is found to be responsible, will repair or compensate the Client up to the reasonable value of the damaged item, having regard to its age, condition, and fair wear and tear. The Company’s liability shall not exceed the amount for which it is insured under its public liability insurance policy, except where otherwise required by law.
The Company will not be liable for pre-existing damage, inherent defects, shrinkage, colour loss, or deterioration that becomes apparent during or after cleaning and which arises from the condition of the item itself, prior treatments, or manufacturer faults.
The Company will not be liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of enjoyment, arising from or in connection with the Services, except to the extent such exclusion is not permitted by law.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be lawfully excluded or limited.
11. Waste Handling and Environmental Regulations
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable UK waste management and environmental regulations. This may include the disposal of dirty water, used consumables, and other waste products from the cleaning process.
The Client must not request or require the Company to dispose of hazardous waste or substances that it is not licensed or authorised to handle. If hazardous or unknown substances are encountered, the technician may suspend the work until it is safe to proceed or cancel that part of the Service.
Where the Client generates waste separate from the cleaning process, such as discarded furnishings or building rubble, the Client remains responsible for its lawful disposal unless the Company has expressly agreed in writing to provide an appropriate waste removal service.
12. Complaints and Dispute Resolution
The Company aims to provide a reliable and professional service at all times. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing a clear description of the issue and any supporting information.
The Company will review the complaint, may arrange an inspection, and will seek to resolve the matter by offering a re-clean of the affected area where appropriate, or by other reasonable means. The Client agrees to allow the Company a reasonable opportunity to rectify any shortcomings before seeking alternative remedies.
If a dispute cannot be resolved directly between the parties, the Client and the Company may consider using a recognised alternative dispute resolution scheme or, ultimately, the matter may be determined by the courts of England and Wales.
13. Privacy and Data Protection
The Company collects and uses personal data such as names, addresses, and contact details solely for the purpose of administering bookings, delivering the Services, managing payments, and responding to enquiries or complaints. The Company will handle personal data in accordance with applicable UK data protection laws.
The Client’s details will not be sold to third parties. Data may, however, be shared with service providers or insurers where necessary to provide the Services, process payments, or handle claims, subject to appropriate safeguards.
14. Amendments to Terms and Conditions
The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s operations. The updated version will apply to new bookings from the date it is made available. For existing bookings, the version in force at the time of confirmation will normally apply, unless a change is required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. Severability
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17. Entire Agreement
These Terms and Conditions, together with any written or agreed booking details, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.
By confirming a booking or allowing the Company to commence work, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
